Customer Service
SHIPPING POLICIES
Valencia College Campus Store offers shipping through UPS. Orders are packed carefully to help protect merchandise during transit. Most orders arrive within 3–5 business days after shipment, although delivery times may vary.
Shipping Internationally
Customers shipping internationally will need to have a United States Shipping and Billing Address when checking out on our website.CAMPUS STORE & ONLINE RETURN POLICY
- Original receipt is required. This applies to all forms of payment.
- Refunds will be provided in the same form of payment as original purchase. Store Credit will be issued when original form of payment is not available.
- Management reserves the right to determine the value of returned items based on condition.
- Requesting a refund
- Contact our Online Customer Service Team via email at: onlineorder@valenciacollege.edu or 407-582-5310
- Come to any of our campus stores and an associate will assist you in person.
GENERAL MERCHANDISE
- TECHNOLOGY and ELECTRONICS
- Computers are non-returnable and non-refundable.
- Unopened items may be returned for a refund within 30 days of purchase if accompanied with an original receipt.
- APPAREL, SUPPLIES, AND OTHER MERCHANDISE:
- Unused items may be returned within 30 days of purchase if accompanied with an original receipt.
- ALL SALES ARE FINAL ON:
- Snacks and drinks
- Clearance merchandise
- Nursing kits
- Culinary knife kits
- Program kits
- Scantrons
Contact Support
Contact us anytime with questions or concerns via email at: onlineorder@valenciacollege.edu or 407-582-5310.
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