Welcome to Valencia College Campus Store

407-582-5310 Store Hours / Contact Us
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Frequently Asked Questions


  1. Are physical campus stores open?
    For the health & safety of the students and employees, all physical campus stores remain closed until further notice. All purchases can be made via the Valencia College Online Campus Store.

  2. How do I purchase an item not available online?
    Please contact our Customer Service Team at (407) 582-5310 or onlineorder@valenciacollege.edu to assist with your purchase.

  3. Can my online order be sent to my home?
    Yes, online orders can be sent via UPS to your home address

  4. Can I ship my order internationally?
    Yes

  5. Can I pick up my online order?
    Yes, order pick is available at the West Campus building 2 from April 19, 2021 - May 29, 2021.

  6. What happens if i don't pick up my online order?
    If you selected pick up and did not pick up your order by Friday, May 29, 2021, we will cancel and refund your order.

  7. If my order is damaged or missing an item, what should I do?
    Any order discrepancies must be reported to the Campus Stores Customer Service Team within 48 hours of receiving the order. They can be reached at (407) 582-5310 or at onlineorder@valenciacollege.edu.

  8. When will my online order arrive?
    Delivery times will vary. You can track your order by signing in to the Campus Store and selecting Order History.
    You’ll be able to check the status of your recent orders:
    • Ordered: At this stage, we’ve received your order.
    • Processed: At this stage, we’ve charged your card and are currently working on shipping your order to you.
    • Shipped: At this stage, your order is on its way! Please look for an email from UPS for tracking information.
    We are working to send orders as quickly as possible. However, the best way to ensure you have your order on time, is to order as early as you can.

  9. How do I find my UPS tracking number for an order I have placed?
    Once your order is shipped, you will receive a tracking number via email from UPS. You may use the tracking number to track your package on the UPS Tracking Website.

  10. Can I use my financial aid for online orders?
     Yes! You may use your financial aid for online orders. To do this, please follow these steps to authorize your financial aid to be used at the campus store. After you complete those steps, select financial aid as the payment (tender) type during the checkout process.

  11. How do I find and purchase my course materials?
    You can access all your course materials directly from your detail schedule in Atlas. Please visit our Buy Textbooks page.

  12. How do I find and purchase my course materials for the Downtown Campus?
    You can access all your course materials directly from your detail schedule in Atlas. Please visit our Buy Textbooks page.

  13. What does the terms "Required", "Optional", "Recommended", and "Choose One" mean?
    • Required: Titled material certified by the professor as essential to the course.
    • Optional: Titled material available for purchase as supportive material to the course but it is not required.
    • Recommended: Titled material advised or suggested as helpful resource to the course but it is not required.
    • Choose One:Pick your preferred format (physical textbook or digital material) of the required course material.
  14. What does the term “back-ordered” mean?
     The item is not available at this time, but we are expecting to receive more stock at a later date. If you place an order, the item will be processed when it becomes available.

  15. What does the term “out of stock” mean?
     The item is not available and we are not expected to receive more stock. You are not able to place an order for this item.

  16. How do I access my VitalSource ebook?
    After receiving notification of your order being processed, an email from VitalSource will be sent to you within two hours. The email will contain instructions on how to access your eBook. You may need to search all folders within the email address you provided. Any single VitalSource eBook order will have its shipping fees waived.

  17. Who should I contact if my VitalSource ebook cannot be accessed?
    If you have received your VitalSource email but are having difficulty accessing your eBook, please contact VitalSource Support.

  18. What does the term “Open Educational Resource” mean?
    Open Educational Resources (OER) are materials that will be provided by the professor at no cost to the student.

  19. How can I purchase a webcam that is required for my class?
    Webcams can be purchased via the Valencia College Online Campus Store. Financial Aid can be used to purchase webcams.

  20. Who should I contact if I need additional assistance?
    The Campus Stores Customer Service Team is available to assist you Monday through Friday from 8 a.m. to 8 p.m. and Saturday through Sunday from 10 a.m. to 6 p.m. They can be reached at (407) 582-5310 or at  onlineorder@valenciacollege.edu. If you email us, please allow up to three business days for a response.