Customer Service
SHIPPING POLICIES
Valencia College Campus Store Valencia College Campus Stores is proud to offer you the most competitive shipping rates via UPS. All of our shipments are professionally packed to ensure the safety of your items in route. On average, you will receive you order within 3 - 5 Business Days. UPS Transit Map is located below for your convenience.
Shipping Internationally
Customers shipping internationally will need to have a United States Shipping and Billing Address when checking out on our web site. On the checkout page, in the "Special Instructions" box input the international address the order needs to be shipped to, then proceed with the checkout process.
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CAMPUS STORE & ONLINE RETURN POLICY
- Original receipt is required. This applies to all forms of payment.
- Refunds will be provided in the same form of payment as original purchase. Store Credit will be issued when original form of payment is not available.
- Management reserves the right to determine the value of returned items based on condition.
- New textbooks must be in original condition.
- Requesting a refund
- Contact our Online Customer Service Team via email at: onlineorder@valenciacollege.edu or 407-582-5310
- Come to our online order pickup window; located at the West Campus building 2
COURSE MATERIALS
- Shrink-wrapped books or packages are not returnable if opened.
- Textbooks with software cannot be returned if software is opened.
- Digital textbooks are not eligible for return once opened and/or scratched.
- No returns on study guides or test prep materials.
- Shipping charges are non-refundable.
GENERAL MERCHANDISE
- TECHNOLOGY and ELECTRONICS
- Computers are non-returnable and non-refundable.
- Unopened items may be returned for a refund within 30 days of purchase if accompanied with an original receipt.
- APPAREL, SUPPLIES, AND OTHER MERCHANDISE:
- Unused items may be returned within 30 days of purchase if accompanied with an original receipt.
- ALL SALES ARE FINAL ON:
- Snacks and drinks
- Clearance merchandise
- Nursing kits
- Culinary knife kits
- Program kits
- Scantrons
BUYBACK SERVICE AND DATES
Goodbye Textbooks, Hello Cash.
Check out online buyback program, and sell your used textbooks online now!Contact Support
Contact us anytime with questions or concerns via email at: onlineorder@valenciacollege.edu or 407-582-5310.
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